As part of Forrester’s Customer Experience research team, Harley focuses on design, testing, production, and management strategies for e-Business sites. Specific coverage areas include Web site design, persona development, design agencies, Web site reviews, and cross-channel reviews.

Harley came to Forrester after spending 18 years designing and building interactive services for companies including Dow Jones, AT&T, MCI, Prodigy, and Sears. Most recently, he was at Dow Jones Markets, where he was responsible for international Web sites targeted at brokers and traders. He was also responsible for the design, hosting, and operation of the Markets intranet site, which later became the intranet site for all of Dow Jones. Prior to Dow Jones, Harley was at AT&T Labs, where he designed the user experience for projects such as a search engine enhanced with ontologies, a universal email/telephone/ fax message center, and a Web-based community calendar. He originally joined AT&T as the creative director of its personal online services group. Before AT&T, Harley worked as a consultant for the MCI/News Corp. online joint venture, as Prodigy’s first creative director, and at Sears, where he was part of a team that created the first catalog on a videodisk.  

Harley holds a Master of Science degree in advertising from the University of Illinois, Urbana.